Your mission
Ready to join the pet-food revolution? Come aboard Hector Kitchen’s Customer Happiness team!
The Customer Happiness team is the essence of Hector Kitchen. We are in direct contact with our customers, and the happiness of their four-legged friends depends on us! Additionally, we shape the development of Hector Kitchen with creativity and by implementing changes that will make us grow stronger. We are a dynamic team of animal lovers, committed to our mission, and working in a humble and friendly atmosphere.
As a Customer Experience Intern, you will learn about the ins and outs of the customer journey with Hector Kitchen. You will be on the front line, providing support for our customers, and ensuring that their experience is as personalized as possible. You will also be in charge of customer retention, gathering data on our customer experience, onboarding new customers, and collaborating with the Data Operations team to guide our strategy.
Your responsibilities will include:
- Customer support: You will provide fast and personalised solutions for our customers via chat, phone, and email.
- Nutrition coaching: You will receive training on animal nutrition and guide our customers through their experience to ensure optimal nutrition for their best friend(s).
- Onboarding: You will reach out to new customers to provide them with an in-depth introduction to Hector Kitchen and gather their feedback.
- Reporting: You will report on your performance and comments daily to the Data Operations team.
- Strategy and retention: You will support the analysis of customer experience data, provide insights from the field, and participate in the elaboration of strategies to reduce pain points and improve our customer experience.
- E-reputation: You will be in charge of identifying our most satisfied customers and contacting them to gather positive reviews on the Trust Pilot platform.
- Sales: You will ensure that clients are aware of our full range of products and strive to offer them suitable solutions.
Your profile
Our ideal teammate:
We are looking for passionate and audacious teammates. We care about our customers and their four-legged friends, and we support each other in our work. We are a dynamic team, always ready to face new (sometimes unexpected) challenges with a smile on our faces, and we expect our future teammates to join the adventure with the same positivity and enthusiasm. You will be a perfect trainee if:
You are a student with French-speaking proficiency.
You are rigorous: you have perfect spelling and grammar and always make sure to present your best work.
You are an extrovert: you enjoy social interactions, are comfortable with phone and email communications, and can form a connection with customers and the team.
You have excellent communication skills: you can communicate efficiently and professionally with customers, teammates, and managers.
You are customer-oriented: you are a born problem solver and an empathetic person.
You are adaptable, organised, and efficient: you can adapt to changes, keep up with the demands of an expanding startup, and are comfortable in an agile work environment.
You are autonomous: you can complete tasks independently and are not afraid of responsibilities.
You are an innovator: you can use your analytical skills to be proactive, carry out projects, and leave your mark on Hector Kitchen.
Last but certainly not least, you are caring: you genuinely care about your work, your teammates, and animals.
Why join us?
By joining our team, you can expect:
At the end of this experience, you'll go back with a set of precious tools for sales, which will be helpful in both personal and professional contexts.
An exchange with brilliant people who will bring out the best version of yourself.
An understanding of how sales strategies impact revenue growth and the profitability of a company.
The opportunity to observe the dynamics of a fast-paced environment that is 100% meritocratic.
Competitive compensation : up to 1200€/month (600€ fixed + bonus on targets)
- Start: 4th December 2023
We offer a key moment to join Hector Kitchen in terms of growth and opportunities, a fast-learning environment, an entrepreneurial and strong team spirit, and an office located in the centre of Barcelona with a sunny terrace (almost) all year round.
Please be sure to add hector-kitchen-jobs@m.personio.de to your contacts and check your junk/spam folder for emails from us.
About us
As animal lovers, we all want the best for our furry companions. Just like for us humans, access to healthy and adapted food is essential to our pets’ well-being. That’s why we decided to create our dream pet food experience and launched Hector Kitchen in 2018! We provide high-quality food, tailored to your pets’ specific needs and delivered directly to your doorstep.
And that’s not all; at Hector Kitchen, our mission is to make your lives easier, by helping you to better understand your four-legged friends. Using the power of data, technology, and innovation, we follow your pets’ needs throughout their lives and share precious information with you to help you become better, more informed pet owners.
Behind Hector Kitchen stands our parent company, Holidog. Launched in 2012, Holidog is France's premier marketplace for dog-sitting services, connecting pet owners with trusted caregivers. With a strong presence in 10 European countries, we are committed to providing the best possible experience for both our customers and service providers.
Together, Hector Kitchen and Holidog form a symbiotic relationship, where our collective devotion to pets drives innovation, education, and the creation of extraordinary experiences. Join us on this exciting journey of love, care, and companionship.
